The AI-powered contact centre

Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.
Algotech Announces Partnership with Biamp Systems for Enhanced Audio Solutions

Algotech Company, a leading provider of technology and telecommunication solutions, has announced a partnership with Biamp Systems, most significant vendor in Pro-AV market.
AI-Powered Automation Essential Tips for Using Voicebots And Chatbots

As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience.
eBook: Journey Mapping – Chart the Moments that Matter Most

Use predictive engagement to inform customer interactions in real time.
Three Employee Experience Benefits of AI Technology

Delivering a seamless customer experience isn’t as simple as it once was.
Algotech Expands into Romanian Market

Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
10 Ways AI improves Customer Experience

For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.
Wishing you a happy and healthy holiday season

As we approach the end of the year, we wanted to take a moment to extend our warmest holiday greetings…
New Algotech CEO, Vasa Šegrt, Speaks of Future Plans

Algotech announced appointment of Vasa Šegrt as a new CEO, who will replace the founder of the company, Aleksandar Bakoč, at that position.
2022 Gartner® Magic Quadrant™ for Contact Center Aa a Service

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.