"Providing a premium, advanced customer experience is one of the A1 Serbia top priorities. In order to achieve this mission on a daily basis, it is of great importance to us to have a partner who shares the same values and understands the needs of our business and customers. Long-term cooperation with Algotech allowed our customers to get complete digital experience within A1 centers. At the same time, A1 Serbia as initiators of digital transformation, has in Algotech a true ally in creating modern solutions."
Branka Pudrlja Durbaba, Senior Market Director/CMO, A1 Srbija

"Over the past years, Algotech was one of the most important business partners for Sberbank Serbia, which provided us with its strong support and inspire us to continue to develop all our services and fulfill different needs and requirements of our shareholders, clients, other business partners, etc. At the same time, Algotech helps us to improve our business strategies and approaches always with the special focus on all Bank`s corporate values, client needs and expectations, innovations, integrity and teamwork...

...Cooperation between Sberbank Serbia and Algotech, especially during the last two years, was very successful and fruitful. Due to the Covid-19 pandemic, our biggest concern was safety and health of Sberbank employees and clients. Because of that, Sberbank Serbia upgrade Banks IP telephony system and upgraded its agents’ application in order to provide its Contact center employees with all technical capabilities to work from their homes. With this new technology, which helped us to successfully answer to different Covid-19 challenges, we became much faster and more flexible than we expected."
Igor Isailović, Head Contact Centre Department, Sberbank Serbia