“Kapetan Miša Anastasijević” award goes to Algotech as the regional leader
The prestigious “Kapetan Miša Anastasijević” award, given for extraordinary business and social results, has been awarded to Algotech on 23rd of March at the Rectorate of the University of Belgrade, that is, in Captain Miša’s Mansion. Algotech was handed this award for remarkable accomplishments in IT technologies development and implementation, but also for socially responsible […]
Bisnode group rated Algotech with AAA credit rating
The Prudential excellence certificate, which Bisonde group awards following the same principle in over 17 European countries, is the best proof of Algotech’s financial stability and quality of work. Besides, companies awarded with this certificate have better reputation and advantage when it comes to picking them compared to other companies from their line of work. […]
m:tel in Montenegro upgraded the customer service by implementing the AURORA, Algotech’s software solution
m:tel in Montenegro, as a part of the Telekom Srbija group – which is one of the leading telecommunication companies in the Balkan region, has implemented the Aurora, Algotech’s software solution as the platform for inquiry and reclamation management with a goal of further upgrade in user experience and client communication department. Algotech, the regional […]
Aurora
Take control! Aurora is a tool that helps to raise audience reach, taking control which in turn helps to make better and more efficient management of the whole business operation. Replace your e-mails and tables with the unique working environment and automated business processes. Aurora enables you to create modern working environment focusing on what […]
IP Office CC
IP Office Contact Center scales up to 250 multichannel agents with multichannel functionality – voice, email and chat capabilities that help improve customer experience and increase agent efficiency to reduce cost. IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, […]
IP Office Platform
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can […]
Contact Center Enterprise
Cisco® Unified Contact Center Enterprise (Unified CCE) helps businesses and organizations deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. Cisco Unified Contact Center Enterprise provides a state-of-the-art contact center solution that allows you to integrate inbound and outbound voice applications with Internet […]
Contact Center Express
Cisco® Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure […]
Knowledge
Transform your customer service – Next Generation Knowledge! According to the data published by well-known global research institutions, by far the most common and main reason for client dissatisfaction is actually inadequate corporate knowledge management. Inconsistency in response giving and inadequate agent knowledge, failure to recognize key information regarding clients (habits, transaction history, and their […]
OmniChannel
Deliver a unique omnichannel user experience! The world has become a multichannel a long time ago. Clients want to be able to make the calls, send e-mails, use chat/video call or co-browsing while communicating with the company whose services/products they’re using. Apart from that, they want to engage in the social media interactions, find answers […]